Support

Laptop showing sales charts on a desk in morning light

Who it is for

We take care of companies for which the website or system is part of revenue, not an add-on: stores, SaaS platforms, and sites that generate inquiries. There, every hour of downtime has a specific price, and technical problems rarely pick a convenient moment.

We usually work with organizations that have no in-house IT department and need a permanent technical partner after launch - someone who watches updates, backups, performance, and security, responds to incidents, and can document compliance with GDPR or audit requirements.

Scope

What we deliver

Hosting and technical care

We keep hosting stable, apply updates, and maintain the ongoing technical health of your website or application.

Domain and configuration maintenance

We take care of domain configuration, certificates, and key settings required for secure operation.

Fast response to technical issues

When an error or outage appears, we respond quickly and take ownership instead of leaving you alone with the problem.

Ongoing changes and content updates

We implement regular editorial updates and smaller functional improvements so the project stays current and useful.

Further project growth in next stages

After the maintenance stage, we plan further development iterations when new business needs appear.

Not sure what you need?

Describe in two sentences what you want to achieve. We will tell you which scope makes sense in your case - and what it actually costs.

Request a free estimate
Process

How collaboration works

Every stage ends with something you can see and judge - we do not ask you to trust us blindly.

1

Audit and onboarding

Step 01

We review infrastructure, code, and processes. We identify risks and prepare an action plan.

2

Monitoring setup

Step 02

We configure uptime, performance, and security monitoring. We set alerts and escalation procedures.

3

Continuous maintenance

Step 03

Every day we monitor, react to alerts, and apply updates. Every month you receive a report.

4

Quarterly review

Step 04

Every 3 months we run a review: incident analysis, process optimization, and next development planning.

Two people reviewing data on monitors
Outcome

You are left with something that runs without us

Do not wait for incidents. We monitor and maintain your systems proactively so they stay stable, secure, and ready for growth.

  • Continuous monitoring and proactive alerts
  • Regular security updates and backup routines
  • Guaranteed response times via SLA
  • Monthly performance and optimization reports
Pricing

Pricing

Scope is adjusted to project type, business criticality, and pace of change. The priority is stability and fast response.

01

Operational support

Scope defined individually

Maintenance, technical care, and day-to-day fixes

02

Growth support

Scope defined in stages

Feature growth and post-launch iterations

03

Hybrid support

Mixed model

Maintenance and growth combined in one process

Selected work

Examples and outcomes

Case study

IdeaTrade

Digital platform for construction industry

< 1s

Load time

+180%

Inquiry growth

FAQ

Everything you need to know before starting

Interested?

Tell us about your project and we will prepare a free estimate within 24h.

Request estimate